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Good advice above. I had two identical systems XP SP3 etc, one worked the other didn't. Uninstalled this and that - nothing fixed it. Love film support were useless, they just told me to install the earlier version 4 Silver light. Didn't work. Cancelled love films...

Just got another subscription for free hoping a new version might work. Didn't but, I have to say deleting the Playready folder after un-installing Silverlight then using the link to silverlight on love films site has worked for me. I finally have it working on both systems.